Refund and Returns Policy

Overview

All products offered by TothGlass are physical items shipped to customers. To maintain consistency, protect product integrity, and ensure fair treatment of all customers, this Refund & Returns Policy outlines the conditions under which returns, refunds, or replacements may be requested.

Returns Eligibility

TothGlass accepts returns only under specific conditions, as physical items must be returned in unused, undamaged, and original condition.

A product may be eligible for return or replacement if:

  • It arrived damaged or defective

  • The wrong item was received

  • The product has a manufacturing flaw

To qualify, customers must contact TothGlass within 7 days of delivery and provide proof such as photos or videos of the issue.

Returns will not be accepted if:

  • The customer changed their mind after purchasing

  • The product has been used, altered, or damaged after delivery

  • The customer ordered the wrong item or size

  • The customer expected features not stated in the product description

  • The customer claims they “no longer need” the product

All product descriptions clearly outline what is included, and customers are responsible for reviewing the details before placing an order.

Refund Policy

Refunds are only issued when:

  • A return is approved and the product is received back in its original condition

  • A replacement is not available

  • A confirmed manufacturing defect makes the product unusable

Refunds are not issued for:

  • Buyer’s remorse

  • Incorrect orders placed by the customer

  • Damage caused after delivery

  • Claims without sufficient proof

Duplicate Orders

If a customer accidentally purchases the exact same item twice, TothGlass may review the case.

Approval is based solely on:

  • Proof of duplicate orders

  • Whether the items were shipped or returned unopened

These cases are handled individually on a case-by-case basis.

Shipping Issues

If customers experience problems such as:

  • Lost shipment

  • Delayed delivery

  • Missing package

  • Tracking showing “delivered” but no item received

Customers must contact the shipping carrier first.

TothGlass can help guide the process but cannot issue refunds until the carrier confirms the issue.

If the item arrives damaged, TothGlass will provide a replacement once the damage is verified.

This does not qualify as a refund unless a replacement is unavailable.

Unauthorized Transactions

If a customer believes their payment method was used without authorization, they must resolve the matter directly with their payment provider.

TothGlass does not handle unauthorized payment disputes internally.

Modifications to This Policy

TothGlass reserves the right to update, modify, or adjust this Refund & Returns Policy at any time without prior notice.

Any changes take effect immediately once the revised policy is published on this website.

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